You paid through ScalePro.
ScalePro is the checkout and payment platform behind independent online stores. The store you bought from delivers your order; we make sure your payment is safe.
How your purchase works
Three parties, one clear path: the store sells, ScalePro collects the payment, the store delivers.
You bought from a store
An independent store built on ScalePro sold you a product or a subscription.
ScalePro took the payment
The checkout, the card processing and the fraud checks run on ScalePro, so the store never sees your card.
The store delivers
Your download, activation or parcel comes from the store you bought from. Your confirmation email tells you how to reach them.
Why stores use ScalePro
Independent stores focus on their products. ScalePro runs the checkout, payments and fraud checks for them.
Secure payments
Card details never touch the store. Payments run on a PCI-compliant checkout with 3-D Secure.
One receipt, one support address
Every purchase gets a confirmation email and a place to ask questions, whichever store sold it.
Refunds handled properly
A refund agreed with the store goes back to the same card, usually within 5โ10 business days.
Questions buyers ask
Why does my statement say ScalePro?
ScalePro processes payments for many independent stores, so the platform name appears on the statement instead of the store's. The amount and date match your order confirmation.
I don't recognise this charge.
Check your inbox for an order confirmation from around the same date โ the store's name is in it. Still unsure? Email support with the amount and date and we will trace it for you.
Where is my download or activation?
It is delivered by the store, not by ScalePro. Your confirmation email has the download link or the activation steps. If it has not arrived within a few minutes, check spam, then reply to that email.
How do I get a refund?
Refunds are decided by the store under its refund policy. Contact the store first (reply to your confirmation email); if you cannot reach them, ScalePro support will help.
Need help with an order or a charge?
Reply to your order confirmation email to reach the store directly. For anything about the payment itself, ScalePro support answers within one business day.